TrackFlow Privacy Policy
This policy explains how TrackFlow, operated by Home to Globe and itXpert, handles information when businesses and their field staff use our employee tracking platform.
Information we collect
- Account information, including name, email address, phone number, role, employee ID, department, and assigned area.
- Business and employment configuration, including working hours and working days.
- Precise device location, speed, heading, accuracy, timestamps, work routes, check-ins, check-outs, and visit locations.
- Visit, work-session, report, subscription, and security/audit records.
- Technical information needed to authenticate accounts, operate the service, prevent abuse, and diagnose errors.
Background location
Staff location collection begins only after a staff member taps Start tracking, accepts the in-app disclosure, and grants device permission. During an active work session, collection can continue while another app such as Google Maps is open or while the screen is locked. Android displays an ongoing notification and iOS displays its system background-location indicator. Staff can stop collection using Stop tracking, End day, or sign out. Tracking also stops outside configured working hours.
How information is used and shared
We use information to provide authentication, live staff location, route history, visit verification, reports, account administration, subscription access, security, support, and service improvement. A staff member’s location and work activity are visible to authorized administrators of the business that manages the staff account. We do not sell precise location or use it for advertising.
Service providers may process data on our behalf, including hosting/database providers, Firebase Realtime Database, Google Maps Platform, and infrastructure/security providers. They receive only the information needed to provide their services and are expected to protect it appropriately.
Retention and security
We retain information while an account or business relationship is active and as reasonably needed for operations, contractual obligations, dispute resolution, security, and applicable law. Retention may vary by record type and business requirements. We use access controls, authentication, encrypted network transport, and other reasonable safeguards, but no system can guarantee absolute security.
Your choices and rights
You can decline location permission or stop an active tracking session. Some work-tracking features will then be unavailable. Depending on applicable law, you may request access, correction, export, restriction, objection, or deletion of personal information. Submit a request through our account deletion page or contact support@hometoglobe.com. Your employer may also have responsibilities as the organization controlling employment records.
Children and international use
TrackFlow is a business workforce tool and is not directed to children. Information may be processed in countries where our service providers operate, subject to appropriate safeguards and applicable law.
Changes and contact
We may update this policy and will revise the effective date. Material changes may require renewed acknowledgement in the app. Questions can be sent to support@hometoglobe.com.